Kachestvo menedzhmenta von Yuriy Tishkov

Sistema menedzhmenta kachestva (SMK), sootvetstvuyushchaya trebovaniyam mezhdunarodnogo standarta ISO 9001, yavlyaetsya effektivnym instrumentom razvitiya biznesa i polucheniya konkurentnykh preimushchestv na rynke. No ne redko na praktike razrabotka i vnedrenie SMK svodyatsya k mekhanicheskomu perenosu polozheniy standarta na deyatel'nost' predpriyatiya, popytke «podognat'» sushchestvuyushchie i vnov' razrabotannye reglamenty pod ego trebovaniya bez dolzhnogo osmyslivaniya ideologii dokumenta. V drugom sluchae, kogda rukovoditeli i menedzhery stremyatsya izbezhat' formal'nogo podkhoda, prioritetnymi okazyvayutsya ne protsedury, a kachestvo produktsii i protsessov, preobladaet tvorcheskiy podkhod k resheniyu voznikayushchikh problem. Takaya strategiya sozdayet neobkhodimye usloviya dlya realizatsii izvestnykh vos'mi printsipov menedzhmenta, na kotorykh baziruetsya deystvuyushchaya versiya standarta ISO 9001. Priverzhennost' etim printsipam i opredelyaet uspekh organizatsiy. Vot togda i mozhno govorit' o tom, chto organizatsiya dostigla urovnya razvitiya, pri kotorom v ney funktsioniruet sistema kachestva menedzhmenta. Nastoyashchiy sbornik soderzhit stat'i, akkumuliruyushchie opyt avtora po razrabotke, vnedreniyu i dal'neyshemu razvitiyu SMK.